Shipping & Returns

Returns will be accepted within 7 days of the merchandise arrival date. All returns must have a Returned Authorization (RA). To obtain an RA, call from outside Japan -81-29-824-3393. Inside from Japan 029-824-3393.Or send E-mail Please write the number on the package so it can be processed properly. Items must be returned in their original packaging. Warranty returns should include all original hardware, instructions, etc. A 20% restocking fee will be applied on returns. There is no refund on shipping. If for some reason you receive an incorrect item, please call our Customer Service Department. At that time we will ask for the year, make, model and serial number for your vehicle. Please have your invoice, merchandise and packaging with you at the time of the call. If it is a mistake our mistake, we will exchange item no charge. Our Customer Service is available Tuesday thru Sunday, 10:00 窶 19:00 Tokyo Time. Special Ordered Parts cannot be returned. Used and Damaged Parts: Any part which, in our opinion, shows evidence of being used or installed contrary to manufacturer's instructions, and/or subjected to improper handling, packaging or shipping by the customer, will not be eligible for exchange, refund or warranty consideration. Hammer Sycle. is not responsible for merchandise damaged during the shipping process. Any products damaged by the shipping company, must be rectified with the shipping company directly. Return the part in the original box with the invoice number marked on the outside. Include the complete return form with your return. All returns must be sent pre-paid. No collect shipments will be accepted. Insure the returned part for its full value to protect you against loss. Send all returns to: HAMMER SYCLE 2662-3 iida tsuchiura city ibaraki 300-0802 JAPAN Package the returned items properly. When shipping merchandise back to us, please wrap the part's), place in a sturdy box and secure with tape. Do not leave the part's) loose in the package. Parts scratched or damaged in return shipping due to inadequate packaging will not be accepted. Returns must be made within 7 days of the merchandise arrival date. All returns must be in re-sellable or like new condition. Defective parts or parts sent to you in error will be exchanged or refunded in full. SHIPPING TIME We try and have our product to you as quickly as possible. Please allow 5 to 10 working days for air fraight. We will notify you of any out of stock items with 24 to 48 hours. PRICING All prices and descriptions are subject to change without notice. Items can be withdrawn from sale at any time. We cannot control price increases from or exchange rates. (We will not charge you the increased price without notifying you first). We are not responsible for typographical or image errors. Current prices can be quoted over the telephone when you place your order
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